Which term is the BA term for a Customer or Passenger?

Which term is the BA term for a Customer or Passenger?

• A. Guest
• B. Revenue Guest
• C. Non-Revenue Guest
• D. Flight crewmember

Answer: (A)

British Airways uses a guest-centric language for travelers, so the person on the flight is referred to as a guest rather than a customer. This terminology emphasizes hospitality and service on board. The other terms describe roles or status rather than the general traveler: a crewmember is staff, not the passenger; “revenue guest” or “non-revenue guest” are specific designations that can appear in certain contexts (like distinguishing fare-paying travelers from non-revenue passes) but they’re not the standard generic term for a passenger.

British Airways uses a guest-centric language for travelers, so the person on the flight is referred to as a guest rather than a customer. This terminology emphasizes hospitality and service on board. The other terms describe roles or status rather than the general traveler: a crewmember is staff, not the passenger; “revenue guest” or “non-revenue guest” are specific designations that can appear in certain contexts (like distinguishing fare-paying travelers from non-revenue passes) but they’re not the standard generic term for a passenger.